jaya beat Privacy Policy

Data We Collect

jaya beat collects personal data from players at the point of registration, during the operation of an active account, and through ongoing platform interactions including betting, deposits, withdrawals, and communications with the support team. The categories of personal data we collect are as follows:

jaya beat does not collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance. We do not collect biometric data, religious affiliation, political opinions, or health data except where a player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion or support request.

Data collected from minors is not knowingly processed by jaya beat. The platform is intended exclusively for persons aged 18 and above. If jaya beat discovers that personal data has been collected from a person under the age of 18, that data will be deleted immediately and the associated account closed in accordance with the age verification provisions of our Terms & Conditions.

How We Use Your Data

jaya beat processes the personal data described in Section 1 for the following defined purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or being required to do so by applicable law.

• Account Management: Your identity and contact data are used to create, maintain, and secure your jaya beat account. This includes sending account verification messages to your registered mobile number and responding to account-related queries submitted to the support team.
• Payment Processing: Your financial data is used exclusively to process deposits and withdrawals via your registered payment method. jaya beat does not use your financial data for any purpose other than executing the transactions you have authorised.
• Identity Verification (KYC): Identity documents collected during the KYC verification process are used to confirm your age, identity, and right to use the platform. KYC data is also used to fulfil our anti-money laundering (AML) obligations.
• Responsible Gaming Monitoring: Betting and gaming data, combined with account session data, is analysed to identify patterns that may indicate problem gambling behaviour. This analysis supports our obligation to intervene appropriately and offer responsible gaming resources to at-risk players.
• Platform Security and Fraud Prevention: Technical data including IP address, device identifiers, and session timestamps is used to detect and prevent unauthorised account access, fraudulent transactions, and the operation of automated betting software.
• Customer Support: Communications data from live chat and email interactions is used to resolve your support queries, improve service quality, and maintain a record of agreed actions (for example, self-exclusion requests or withdrawal hold confirmations).
• Promotional Communications: Where you have opted into marketing communications, your contact data and gaming preferences may be used to send you information about promotions, seasonal offers (such as Eid or BPL cricket season specials), and platform updates. You may opt out of marketing communications at any time by contacting the support team.

Data Sharing and Disclosure

jaya beat does not sell your personal data to any third party under any circumstances. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for each stated purpose.

• Payment Service Providers: When you make a deposit or request a withdrawal, we share the transaction details necessary to complete that payment with your chosen payment provider (bKash, Nagad, Rocket, Upay, or your bank). This sharing is limited to the data required to execute the transaction and is governed by the payment provider's own privacy terms.
• Game Providers: When you play a game hosted by a third-party provider such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, a session token is passed to the provider to authenticate your game session. Game providers do not receive your full jaya beat account details, financial data, or identity documents.
• Compliance and Legal Obligations: jaya beat may disclose personal data to relevant authorities where required by applicable law, court order, or regulatory obligation. In such cases, we disclose only the data specifically required by the legal request and document all such disclosures internally.
• Technology Infrastructure Partners: jaya beat uses third-party hosting and technology services to operate the platform. These providers process personal data on our behalf under strict data processing agreements that prohibit them from using your data for any purpose other than providing the contracted service to jaya beat.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics partners to help jaya beat understand platform performance and improve the user experience. Anonymised data cannot be used to identify any individual player.

All third parties with whom jaya beat shares personal data are required to maintain appropriate technical and organisational security measures. jaya beat conducts due diligence on data processors before onboarding them and reviews those relationships periodically to ensure continued compliance with our data protection standards.

Cookies and Tracking

jaya beat uses cookies and similar tracking technologies on the platform to ensure the site functions correctly, to keep your session secure, and to understand how players interact with the platform so that we can improve the experience over time.

The following categories of cookies are used by jaya beat:

jaya beat does not use advertising cookies or third-party tracking cookies that profile your browsing behaviour across other websites. Our cookie usage is limited to the four categories described above, all of which relate directly to operating and improving the jaya beat platform.

Data Retention

jaya beat retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

1. Active Account Data: Personal data associated with an active jaya beat account is retained for the full duration of the account's active status. This includes identity data, contact data, financial data, and betting history.
2. Closed Account Data: Following voluntary account closure, jaya beat retains your identity data, KYC documents, and transaction records for a period of five years from the date of closure. This retention period is required to fulfil our AML compliance and dispute resolution obligations.
3. Self-Exclusion Records: Where an account is closed following a self-exclusion request, the self-exclusion record — including the player's identity data and the terms of the exclusion — is retained permanently to prevent re-registration during the exclusion period and to support responsible gaming obligations.
4. Support Communications: Live chat transcripts and email records are retained for a period of two years from the date of the interaction. After this period, communications data is deleted or anonymised.
5. Technical and Analytics Data: Session logs, IP address records, and anonymised analytics data are retained for a maximum of 12 months, after which they are deleted or fully anonymised.
6. Marketing Consent Records: Records of your marketing opt-in or opt-out status are retained for the duration of your account relationship with jaya beat, to ensure that communications preferences are accurately respected.

At the end of each applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. jaya beat conducts periodic data audits to ensure that retention schedules are being applied consistently across all data categories.

Data Security

jaya beat implements a multi-layered approach to data security, combining technical controls, organisational policies, and staff training to protect your personal data against unauthorised access, loss, alteration, or disclosure.

• Transport Layer Encryption: All data transmitted between your device and the jaya beat platform is encrypted using industry-standard SSL/TLS protocols. This protects your login credentials, financial data, and personal information during transit.
• Encrypted Data Storage: Personal data stored on jaya beat systems — including KYC documents and financial records — is encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the encrypted data stores.
• Access Controls: Access to personal data within jaya beat is restricted on a need-to-know basis. Employees and contractors can only access the specific data categories required to perform their assigned role. All access is logged and subject to regular audit review.
• Security Monitoring: jaya beat operates continuous monitoring of platform systems for anomalous activity, attempted intrusions, and data integrity issues. Security alerts are investigated by qualified personnel within defined response time targets.
• Staff Training: All jaya beat personnel who handle personal data receive regular data protection and security awareness training. Training records are maintained and reviewed as part of our internal compliance programme.

In the event of a personal data breach that poses a risk to your rights and freedoms, jaya beat will notify affected players promptly via their registered contact details. The notification will describe the nature of the breach, the data affected, the likely consequences, and the steps jaya beat has taken or is taking to address the situation. Where the breach is of a severity that requires regulatory notification, jaya beat will fulfil that obligation in accordance with applicable law.

Your Privacy Rights

As a registered player on the jaya beat platform, you hold the following rights in relation to your personal data. jaya beat is committed to facilitating the exercise of these rights promptly and without undue bureaucracy. All requests are handled by the English-language support team via live chat or by email.

• Right of Access: You may request a copy of the personal data that jaya beat holds about you at any time. We will provide this information in a clear, readable English-language format within 30 days of receiving a verified request.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. For contact details such as mobile number or email address, you may update these directly through your account settings or by contacting support.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal retention obligation requires us to keep it. Requests for erasure of data subject to mandatory AML or KYC retention periods will be partially fulfilled, with those legally required records retained for the applicable statutory period.
• Right to Restriction: You may request that jaya beat restrict the processing of your personal data in certain circumstances — for example, while the accuracy of that data is being verified following a rectification request.
• Right to Data Portability: You may request a copy of the personal data you have provided to jaya beat in a structured, commonly used, machine-readable format, where technically feasible. This right applies to data processed on the basis of your consent or for the performance of your account contract.
• Right to Object to Marketing: You may withdraw consent to receive promotional communications from jaya beat at any time by contacting the support team. Opt-out requests are processed within two business days. Withdrawing marketing consent does not affect the processing of data required to operate your account.

To exercise any of the rights described above, contact the jaya beat support team via live chat or by sending an email to [email protected]. To protect your privacy, jaya beat will verify your identity before processing any data subject request. Verification is typically completed by confirming details already held on your registered account.

Policy Updates and Contact

jaya beat reviews this Privacy Policy periodically and updates it when required to reflect changes in our data processing practices, applicable law, or platform features. The effective date at the top of this policy will be updated whenever a revision is made.

Where a revision constitutes a material change to how we process your personal data — for example, a new data sharing arrangement or a change to the legal basis for processing — jaya beat will notify registered players via their registered contact details before the change takes effect. Continued use of the jaya beat platform after notification of a material change constitutes acceptance of the updated Privacy Policy.

This Privacy Policy applies exclusively to data processed by jaya beat in connection with the operation of the jaya beat platform. It does not apply to the privacy practices of third-party payment providers (such as bKash, Nagad, Rocket, or Upay), game providers (such as Pragmatic Play, Evolution Gaming, or Ezugi), or any other external service provider. Players are encouraged to review the privacy policies of those providers directly for information about how those organisations handle personal data.

jaya beat is committed to being a transparent, trustworthy platform for Bangladesh's English-speaking online betting community. Your privacy is a core part of that commitment, and we welcome any feedback or questions you may have about our data protection practices. 18+ only. Please gamble responsibly.